Frequently Asked Questions (FAQs)

Here, you will find answers to some of the most common questions we receive about our products and services.
Contact us

Frequently Asked Questions

Fast and Reliable Repairs
Q: What types of products do you offer?
A: At KNS Hot Tub, we offer a wide range of products, including hot tubs, swim spas, cold plunges, outdoor BBQs, and above ground pool accessories. We also carry a variety of accessories and all the chemicals to enhance your spa experience.
Q: Where is your showroom located?
A: Our showroom is located in Redmond Oregon. We invite you to visit us to explore our extensive collection of hot tubs, swim spas, cold plunges, and more.
Q: What services do you offer?
A: We provide comprehensive services, including sales, installation, maintenance, and repairs for hot tubs, swim spas, cold plunges, and pools. We also offer routine maintenance routes in Redmond, Eagle Crest, Terrebonne, and Crooked River Ranch.
Q: Do you offer maintenance services?
A: Yes, we offer regular maintenance services to ensure your hot tub, swim spa, is always in top condition. Our maintenance services include system checks, water treatment, and preventative repairs.
Q: Do you provide repair services?
A: Absolutely. Our team of experienced technicians can handle all types of repairs, from minor issues to major malfunctions. We provide repair services for hot tubs, swim spas, cold plunges.
Q: Do you charge a trip fee for service visits?
A: Yes, we do charge a trip fee for service visits outside of Redmond and Bend proper. This fee helps cover the cost of travel and ensures we can provide timely and efficient service to all our customers.
Q: What areas do you serve?
A: We proudly serve Central Oregon, including Redmond, Bend, Eagle Crest, Terrebonne, and Crooked River Ranch. Our focus on these areas allows us to provide quick and efficient service to our local communities.
Q: What brands do you carry?

A: We carry top brands, including Cal Spas, and more. Our selection includes high-quality products known for their durability, performance, and advanced features.

Q: Can I customize my hot tub or swim spa?
A: Yes, many of our hot tubs and swim spas offer customizable features such as jet configurations, lighting options, and additional accessories to tailor the experience to your preferences.
Q: How long does it take to install a hot tub or swim spa?
A: KnS will deliver the tub or swim spa and set it in place. Then your electrician can hook it up, you fill the tub and we come in the next day to start it and do a spa side seminar if you so desire
Q: What do I need to prepare for the installation of my hot tub or swim spa?
A: Our team will provide you with detailed instructions on how to prepare for the installation. This may include ensuring there is a solid, level surface, appropriate electrical connections, and clear access to the installation site.
Q: Do you offer installation services for outdoor BBQs and pools?
A: Yes, we offer professional installation services for all the products we sell, including outdoor BBQs. Our team ensures everything is set up correctly and safely.

Easy Financing for Your Dream Backyard

Upgrade your spa, pool, or barbecue without immediate financial strain. With convenient payment plans and quick approval, achieving your ideal outdoor retreat has never been more accessible.
Explore Financing Options
Faq Financing

Have Additional Questions?

Contact us
Call Now
Call Now Button